Professional Experience

Enterprise M365 Migrations: Orchestrated tenant-to-tenant migration for 641 users across 6,543 GB — 122 SharePoint sites, 305 OneDrive accounts, 273 mailboxes, 193 devices across 23 locations using BitTitan, Azure AD Connect, Exchange Hybrid, Intune, and Autopilot.

AI-Powered MSP Tooling: Built MCP servers for M365 (101 tools), ITGlue (31 tools), ConnectWise, and HaloPSA. Developed Claude Code plugin with 31 skills and 7 autonomous agents automating data sync, lifecycle management, and compliance reporting.

Platform Automation: Implemented Power Automate flows for Teams recording management with Paylocity HRIS integration, Exchange Hybrid migration tooling, and SharePoint orchestration with PnP provisioning templates.

Migration Platform Development: Engineered EZMig — a 14-phase SharePoint migration platform with Azure Blob staging, incremental sync, and cross-tenant permission mapping.

M365 Governance & Security: Increased M365 Secure Score to 88.8%, standardized Teams/SharePoint governance, enforced DLP/MDM policies.

IT Infrastructure & Operations: Implemented Alarm.com (23 properties), designed/piloted WISP (18 properties), deployed Atera IT management.

Process Automation & BI: Automated financial reconciliation (Expensify/Power Automate), developed 70+ Power Automate Flows, built SharePoint property walkthrough system.

Strategic Consulting: Technical leadership, researched Dynamics 365 HR/Viva, optimized call center ops (KnockCRM), led due diligence audits (SharePoint/HUD).

Cloud Optimization: Reduced Azure hosting costs by 40%, improved CI/CD deployment speed by 50% (Azure DevOps), enhanced monitoring/logging.

Software Engineering: Led integration projects, resolved architectural issues (.NET C# Blazor), designed scalable Azure microservices.

Automation: Developed PowerShell scripts for monitoring/deployment, streamlined partner onboarding, improved reliability via error detection.

Technical Leadership: Acted as SME for cloud scalability, conducted Azure DevOps training, provided strategic cloud adoption guidance.

Enterprise Security & PAM: Led KeePass to CyberArk Privilege Cloud migration (Fortune 500), optimized CyberArk EPM, designed PowerShell/vCenter security reporting.

Azure & Cloud Security: Spearheaded Azure GDPR compliance, provided infrastructure support for 100k+ Azure identities.

Infrastructure Engineering: Led Enterprise Directory Services engagement (Azure AD), developed scalable hybrid identity solutions.

Technical Leadership: Advised on cloud security/IT governance, collaborated on secure/scalable solutions, provided strategic guidance.

Infrastructure & Network: Led network remediation (17 sites), optimized VPNs/sync/remote support, deployed global intranet/portal, built/maintained VDI.

Cloud & Systems Admin: Managed Azure resources (HQ/Datacenter/Remote), ensured HA/uptime, implemented security standards/policies.

Application & POS Support: Supported PDI, Passport, RADIANT PoS, Gilbarco Veeder-root; resolved escalations; coordinated POS upgrades/compliance (TCEQ).

Technical Leadership: Onboarded/trained international teams, integrated Atera IT management, provided strategic IT/cloud consulting.

Senior Automation Architect (May 2015 – Apr 2017): Led incident response, oversaw NOC evolution, enhanced service delivery automation (15k workstations, 2.5k servers), represented ERGOS externally.

Network Operations Manager (May 2015 – Nov 2016): Developed/implemented security/compliance monitoring & remediation (1,100 clients), designed proactive monitoring/response automation, mentored junior engineers.

Network Operations & Automation Consultant (Sep 2013 – May 2015): Implemented 'Escalation Intervention' training, spearheaded LIVE Desk efficiency initiatives, developed SOPs/KB articles (vBulletin intranet).

Technical / Remote Support Consultant Roles (Dec 2011 – Sep 2013): Resolved complex service requests, conducted IT audits, standardized solutions, provided escalation support, refined LIVE Desk KPIs, provided T1/T2 support.