MSP Command Plane
Eight-platform MSP operations tooling across PSA, RMM, Microsoft 365, documentation, security, remote access, vCloud, and billing workflows.
- Problem
- Service work spans tickets, time entries, RMM state, Microsoft Graph evidence, project records, stakeholder artifacts, and approval gates.
- System
- A CLI and skill-based command plane that turns live platform state into reviewed actions, CWM task structures, GitHub Project 4 governance, and reusable handoff artifacts.
- Proof
- CWM ticket-control-plane registers, time-entry reconciliation artifacts, control-validate gates, live runtime checks, and public-safe session-harvest maps.
- Eight TypeScript CLI packages and 250+ orchestration skills are represented in the local local-agent-tooling repo.
- CWM tickets are treated as execution surfaces with tasks, notes, status, schedules, documents, and time entries reconciled after writes.
- Internal development effort was reconciled against member 346 time entries, GitHub Project 4, git activity, browser history, and Codex session traces.