Operator / Engineering Portfolio

MSP command planes that survive contact with real work.

I build the glue between service tickets, platform APIs, billing systems, agent runtimes, stakeholder artifacts, and proof gates. The work is less about demos and more about making messy operational state safe enough to act on.

Eight-platform MSP tooling CWM execution control planes Microsoft Graph diagnostics AlgaPSA / vArida billing Qdrant / mem0 recall Stakeholder artifact pipelines
Current Operating Surface

The active work is a command center, not a portfolio theme.

Platform depthConnectWise Manage, CW Automate, ScreenConnect, Microsoft Graph, ITGlue, Sophos, Cavelo, vCloud, Meraki, Portainer, GitHub, and AlgaPSA/vArida all show up in the current local work surface.
Execution disciplineTickets become task structures, notes, status gates, schedule entries, time entries, and repo-side registers. Work is verified after writes instead of assumed complete.
Agent infrastructureSession logs, Project 4 items, Qdrant-backed memory, generated CLI contracts, and reusable skills are treated as operational infrastructure.
Public boundaryThe site abstracts client-sensitive details while keeping the engineering pattern visible: real platforms, real constraints, real proof.
Featured Systems

Evidence-led systems lanes.

Active Lanes

Problem surface -> operating system -> proof path -> leverage.

Proof Stream

What counts as proof here.

CWM evidenceTicket state, tasks, notes, time entries, and post-write verification.
Runtime proofDeployed behavior, route checks, stack state, and smoke tests.
Control-plane gatesGitHub Project 4 fields, issue hierarchy, validation commands, and proof comments.
Memory continuityQdrant/mem0 recall, checkpoint wrappers, and session-harvest artifacts.
Audience Routes

Different readers need different proof.

MSP and service leadersOperational leverage, safer automation, and reviewable proof.
Engineering peersArchitecture, runtime boundaries, and tooling decisions.
Hiring managersScope, stack, ownership, and delivery evidence.
Agent/tooling collaboratorsMCP, memory, runtime, and workflow patterns.
Operating Principles

How I work.

  • Use the live system as the source of truth.
  • Preview risky writes and verify the result after execution.
  • Turn one-off troubleshooting into reusable skills, scripts, and runbooks.
  • Keep client-sensitive details out of public artifacts.
  • Make agent work durable enough for another operator to resume.